About Me

I am a U.S. Air Force Veteran transitioning to the IT sector with a solid foundation in team leadership and operational excellence. Providing 6 years of proven experience in the United States Air Force, I have consistently delivered measurable results while leading teams of 4-6 in dynamic, fast-paced environments. My comprehensive background includes project management, logistical coordination, and customer service, honed through domestic and global operations in the United States and the Kingdom of Saudi Arabia. Currently a senior at Western Kentucky University, I am set to graduate in December 2024 with a focus on computer science. I am eager to leverage my disciplined approach, technical acumen, and leadership skills to contribute effectively in the IT industry. I was also born in the Philippines and moved to the United States at the age of 11 years old. With that, I am driven to provide a solid foundation for myself to better care for my family in the future.

Contact Details

Christian Munoz
Raleigh, NC 27610 US
(931) 980-2129
Iamchristianmunoz.com

Download Resume

Education

Western Kentucky University

Bachelor's of Science in Computer Information Technology • December 2024

• Currently attending with a 3.85 GPA.

Valencia College

Associate's of Science in Computer Information Technology • May 2023

• Graduated with a 3.88 GPA.

Valencia College

Certifications•

• Computer Programming Specialist with Specialization in Computer Programming
• Computer Information Data Specialist
• Computer Information Technology Specialist
• Operations Support and Services
• TestOut Corporation - TestOut Security Pro
• Coursera - Google IT Support Specialization

Crestview High School

HS Diploma• 2014 - 2017

• Graduated with a 3.6 GPA

Work

Availity

Client Services Technical Support I • February 2024 - Present

• Showcased adaptability and technical proficiency by navigating multiple programs/tools, maintaining high customer service standards.
• Utilized Salesforce CRM for detailed documentation of customer interactions, ensuring accurate tracking and follow-up on all issues.
• Collaborated with team members and participated in continuous learning opportunities, contributing to a culture of innovation and improvement within the company.
• Managed a high volume of customer calls in a dynamic, fast-paced technical environment.

GE Appliances

IT Data Governance Intern • August 2023 - December 2023

• Leveraged Collibra for data governance initiatives, facilitating data lineage mapping, cataloguing critical data assets, and streamlining data stewardship workflows, enhanced overall data transparency and accessibility across the organization.
• Engaged in regular training and workshops to stay updated on data governance best practices and trends.
• Supported the implementation of data quality rules, ensuring accuracy, consistency, and reliability of data assets.
• Aided in the development and implementation of data governance policies, standards, and procedures.

Bureau of Labor Statistics (Department of Labor)

IT DevOps Intern • May 2023 - August 2023

• Emphasized continuous learning and improvement through participation in code reviews and knowledge sharing sessions within the team.
• Demonstrated expertise in coding and scripting with Java, Selenium WebDriver, and SpringBoot TestNG, resulting in robust, scalable, and maintainable test automation suites.
• Leveraged Jenkins for the execution of automated builds and deployments, which significantly reduced deployment errors and improved the productivity of the development team.
• Streamlined code versioning and team contributions through effective use of commits, merges, and pull requests on GitHub.

Valencia College Veteran Affairs

Veteran Affairs Representative • August 2021 - May 2023

•Conducted in-person, online, and telephone meetings with student veterans to explain school policies and VA educational benefits.
•Assisted veterans and dependents in preparing forms and documents to utilize their educational benefits.
•Provided clerical support, addressing routine and special requirements.
•Answered emails and telephone calls regarding student issues and help troubleshoot the error through the school or VA record system.

U.S. Air Force Reserves

Services Personnel • July 2021 - July 2023

•Conducted and supervised fitness testing operations
•Performed training exercises and courses to become deployment ready.
•Supported leadership and surrounding offices with clerical support to bring a more organized unit.

U.S. Air Force Active Duty

Services Personnel • June 2017 - June 2021

•Led a team of 6 personnel to provide quality food and service for a daily average of 550 customers.
•Conducted front desk operations, supporting in-person customer needs, while also tending to incoming telephone calls.
•Provided quality customer service to incoming fitness center customers and hourly inspections of the building for continuous cleanliness and organization.
•Inspected and maintained sanitation and cleanliness as directed by serv-safe standards.
•Utilized culinary skills to provide 3 entrees, 2 vegetables, and 2 starches per shift.

McDonalds

Team Member • August 2015 - May 2017

•Took orders, prepared meals, and collected payments.
•Addressed guest needs, questions or concerns to create optimum experience onboard.
•Worked all areas, primarily focused on drive-thru and kitchen.

Skills

• Computer Literacy
• Microsoft Products
• Computer Networking
• Web-Development (CSS and HTML)
• Windows Servers and Active Directory
• MySQL
• Python Programming
• C Programming
• Java Programming
• Computer Literacy
• Computer Maintenance
• Critical Thinking
• Leadership
• Teamwork
• Communication
• Time Management
• Customer Service
• Attention to Detail
• Problem Solving

  • Windows Servers and Active Directory
  • Web-Development (CSS and HTML)
  • Python Programming
  • SQL and MySql
  • C Programming
  • Java Programming
  • Networking
  • Microsoft Products

All About Opportunity

Don't miss out on the opportunity to bring on a dedicated and hard-working individual with a unique blend of technical knowledge and military discipline. I am eager to put my skills and training to work and bring fresh perspectives to your team. Take the first step in giving your organization a driven and capable IT professional - contact me today!

Client Testimonials

  • Your hard work will bring you a good future!

    Christian's Mom

  • Working hard or hardly working?

    Christian's Dad

Get In Touch.

If you have any questions or have a proposal, please do not hesitate to contact me. Thank you!

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